DELIVERY & RETURNS
Information for Delivery & Returns:
DELIVERY:
We are UK based in North Yorkshire, and we deliver online orders to all of the UK.
We offer THREE optional checkout routes when checking out.
1. Anyone can checkout with Paypal. You don't need a Paypal account. Simply click on Paypal and checkout as their guest, and then use your credit/debit card. You do not need to create a Paypal account. Or if you have a Paypal account you may login to your Paypal account to checkout. (If you choose Paypal, you will checkout with Paypal, as either a guest using your credit card or you may choose to login to your Paypal account, or if you wish create a Paypal account). The choice is yours.
So once you reach the checkout page, you'll see there are three optional ways to checkout....
Please choose either 'Credit/Debit Card' OR 'Paypal' OR 'ApplePay'.)
2. If you choose Credit/Debit Card you will checkout safely with a padlock in the browser with mysimplestore.com, and your card payment will be processed through 'Stripe'.
3. For customers wishing to checkout out wiith 'Apple Pay' customers can use a mobile device, which will also be provided as an optional route to checkout.
So, for online orders we accept all major Credit/Debit Cards.
Credit or debit card payments such as VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, DINERS CLUB, JCB & UNION PAY are all accepted through Stripe. It is that simple.
Or why not email your order to us, to yap@dollydog.co.uk to create an invoice link to pay.
Paypal does not accept the JCB card.
All orders are subject to Paypal authorisation, &/or Stripe credit/debit card authorisation, &/or Apple Pay.
Your order will be dispatched to you with Royal Mail, or DPD. An email will be sent to you once your order has been placed online and another email will be sent to you when your order is dispatched to Royal Mail or DPD.
We endeavour to dispatch the same working day for orders placed before 3.30pm Mon to Fri.
Orders placed before 10am on Saturday will be dispatched the same day.
DELIVERY COSTS:
Our optional general charges for postage & packaging are outlined below:
UK & Northern Ireland
£4.25 Royal Mail 24 hours Tracked Monday to Saturday (under 2 Kg).
£3.75 Royal Mail 48 hours Tracked Monday to Saturday (under 2 kg).
£10.00 DPD (Bags taller than 16cm - 3 to 4 days tracked).
RETURNS:
We operate a refund & re-order system. We do not refund delivery charges.
For us to process your returns request please email us at yap@dollydog.co.uk
within 14 days of delivery of the order, and we will email you the returns information. For us to process your refund your order must be returned back and received by us within 14 days from the day you receive the returns information. In other words, 30 days from the day you receive your online order. Please include your order paperwork/#.
For us to process your request it is essential that the order is returned in immaculate condition in exactly the same original packaging with all tags still attached, in exactly the same unworn hair free perfect condition that you received your order in, including any coat hangers, and smoke free. We are not responsible for postage fees or items that go missing in the post so we advise you keep your proof of posting and retain it for your own reference.
We recommend that you return your order by a secure method of delivery because Dolly Dog will not be held responsible for items that do not reach us, or that have been damaged due to the postal service, or that are not returned within the returns time frame.
Dolly Dog reserves the right not to refund if the item(s) are not returned in a re-saleable condition.
All orders are thoroughly checked before your order is dispatched and pass inspection.
Please see our Terms & Conditions.